{"id":13837,"date":"2026-09-09T16:00:57","date_gmt":"2026-09-09T08:00:57","guid":{"rendered":"https:\/\/eber.co\/?p=13837"},"modified":"2026-09-11T15:42:13","modified_gmt":"2026-09-11T07:42:13","slug":"what-3-operators-taught-us-about-loyalty-in-2026","status":"publish","type":"post","link":"https:\/\/eber.co\/blogs\/what-3-operators-taught-us-about-loyalty-in-2026\/","title":{"rendered":"What 3 Operators Taught Us About Loyalty in 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13837\" class=\"elementor elementor-13837\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-968c14a e-con-full e-flex e-con e-parent\" data-id=\"968c14a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4bfce5 elementor-widget elementor-widget-html\" data-id=\"b4bfce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Customer Retention Strategy: 3 Lessons from Outback, Bimbo Concept and Artpiece<\/title>\n<meta name=\"description\" content=\"Three episodes of The Eber Show across casual dining, F&B lifestyle and premium retail. One retention principle underneath all three: occasion, belonging and identity beat discount depth.\">\n<meta name=\"keywords\" content=\"customer retention strategy, loyalty program strategy, F&B loyalty program, occasion based loyalty, retail customer loyalty, relationship marketing APAC, The Eber Show\">\n<meta property=\"og:title\" content=\"Customer Retention Strategy: 3 Lessons from Outback, Bimbo Concept and Artpiece\">\n<meta property=\"og:description\" content=\"Three episodes of The Eber Show across casual dining, F&B lifestyle and premium retail. One retention principle underneath all three.\">\n<meta property=\"og:type\" content=\"article\">\n<link rel=\"canonical\" href=\"https:\/\/eber.co\/blog\/customer-retention-lessons-eber-show\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n:root {\n  --deep-teal:   #2B7A7A;\n  --accent-teal: #3DBCBC;\n  --light-teal:  #EBF8F8;\n  --border:      #C5E8E8;\n  --white:       #ffffff;\n  --ink:         #1a3a3a;\n  --ink-mid:     #2e5555;\n  --ink-light:   #5a8080;\n  --content-max: 860px;\n}\nhtml { scroll-behavior: smooth; }\nbody { font-family: 'Montserrat', sans-serif; background: var(--light-teal); color: var(--ink); line-height: 1.7; -webkit-font-smoothing: antialiased; }\n\n.hero { position: relative; width: 100%; min-height: 72vh; display: flex; align-items: center; justify-content: center; padding: 100px 40px 88px; 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} }\n<\/style>\n<\/head>\n<body>\n\n<section class=\"hero\">\n  <div class=\"hero-inner\">\n    <div class=\"hero-eyebrow\">The Eber Show &nbsp;\u00b7&nbsp; Retention Playbook<\/div>\n    <h1>Three Categories, Three Conversations, <em>One Retention Principle<\/em><\/h1>\n    <p class=\"hero-sub\">Between July and August we recorded three episodes of The Eber Show, with Outback, Bimbo Concept and Artpiece. Casual dining, F&amp;B lifestyle and premium retail: three businesses with almost nothing in common operationally. The same idea surfaced in all three conversations, wearing a different costume each time.<\/p>\n    <div class=\"hero-meta\">\n      <span>The Eber Team<\/span><span class=\"dot\">\u00b7<\/span>\n      <span>September 2026<\/span><span class=\"dot\">\u00b7<\/span>\n      <span>8 min read<\/span>\n    <\/div>\n    <div class=\"hero-actions\">\n      <a href=\"#article-start\" class=\"btn-secondary\">Read the breakdown \u2193<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div class=\"stat-bar\">\n  <div class=\"stat-bar-inner\">\n    <div class=\"stat-item\"><span class=\"stat-num\">3<\/span><span class=\"stat-label\">Episodes recorded<\/span><span class=\"stat-source\">The Eber Show \u00b7 July to August 2026<\/span><\/div>\n    <div class=\"stat-item\"><span class=\"stat-num\">3<\/span><span class=\"stat-label\">Categories covered<\/span><span class=\"stat-source\">Casual dining \u00b7 lifestyle \u00b7 premium retail<\/span><\/div>\n    <div class=\"stat-item\"><span class=\"stat-num\">1<\/span><span class=\"stat-label\">Principle underneath all of them<\/span><span class=\"stat-source\">Relationship over discount depth<\/span><\/div>\n    <div class=\"stat-item\"><span class=\"stat-num\">2026<\/span><span class=\"stat-label\">APAC loyalty report<\/span><span class=\"stat-source\">Free to download<\/span><\/div>\n  <\/div>\n<\/div>\n\n<div class=\"article-wrap\" id=\"article-start\">\n\n  <div class=\"prose\">\n    <p class=\"lead\">If you interview three brands from three different categories and they all arrive at the same conclusion by different routes, that's worth writing down.<\/p>\n    <p>Outback sells steak to families on a Saturday night. Bimbo Concept builds a place people want to be seen in. Artpiece sells an experience where the product is the point. Different price bands, different visit patterns, different customers entirely.<\/p>\n    <p>None of them talked to us about points balances. None of them described their retention as a discount schedule. What each of them described, in their own vocabulary, was a reason for a customer to come back that had nothing to do with saving money.<\/p>\n    <p>Here's what each conversation surfaced, and the thing they all had in common.<\/p>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">Episode one \u00b7 Outback<\/div><h2>Design for Occasions, Not Just Frequency<\/h2><\/div>\n  <\/div>\n\n  <div class=\"content-img-wrap reveal\">\n    <img decoding=\"async\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Outback_thumbnail.png\" alt=\"The Eber Show episode with Outback\">\n    <div class=\"content-img-caption\">The Eber Show: Outback on designing for occasions<\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>The most useful thing Outback understands is that not all visits are equal.<\/p>\n    <p>Some customers come in every week. Others come four times a year, but always for something that matters: a birthday, a family dinner, a graduation, the meal you book because the news was good. Those two customers look completely different in a frequency report, and a generic frequency program treats one of them as a failure.<\/p>\n    <p>Think about what a stamp card actually says to the four-times-a-year customer. Collect ten visits and get a reward. That's a two-and-a-half year commitment. The program is functionally invisible to them, which means it's invisible at exactly the moments their spend is highest, their table is largest, and their expectations are most specific.<\/p>\n    <p><strong>Occasion-based mechanics acknowledge why someone is there.<\/strong> A birthday month offer. A recognition of a large booking. A follow-up after a celebration meal that references the celebration. These consistently outperform generic frequency mechanics in the occasion-heavy segment, because they're speaking to the reason the customer actually turned up.<\/p>\n  <\/div>\n\n  <div class=\"pullquote-wrap reveal\">\n    <div class=\"pullquote\">\n      <p>\"Some customers come in every week. Others come four times a year, but always for something that matters.\"<\/p>\n      <cite>The Eber Show \u00b7 Retention Playbook, July to August 2026<\/cite>\n    <\/div>\n  <\/div>\n\n  <div class=\"block-inset\">\n    <div class=\"callout reveal\">\n      <div class=\"callout-label\">Takeaway<\/div>\n      <h3>Segment your loyalty strategy by occasion, not just by visit count<\/h3>\n      <p>Run the split: what share of your revenue comes from high-frequency regulars, and what share comes from low-frequency, high-value occasion visits? Most F&amp;B brands are surprised by the second number.<\/p>\n      <p>Then check whether your program has anything at all to say to the second group. If every mechanic you have rewards volume, you're optimising for the customers who were already coming and ignoring the ones whose visits carry the most weight.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">Episode two \u00b7 Bimbo Concept<\/div><h2>Loyalty Through Belonging<\/h2><\/div>\n  <\/div>\n\n  <div class=\"content-img-wrap reveal\">\n    <img decoding=\"async\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/bimbo-concept_thumbnail.jpg\" alt=\"The Eber Show episode with Bimbo Concept\">\n    <div class=\"content-img-caption\">The Eber Show: Bimbo Concept on loyalty through belonging<\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>The most loyal customers at Bimbo Concept don't return for deals. They return because the brand has become a fixed coordinate in their social lives. It's where you go. It's the default. It's the place you name when someone asks where you want to meet.<\/p>\n    <p>Three things hold that in place, and none of them are marketing.<\/p>\n    <p><strong>Regulars are recognised.<\/strong> Someone knows their name, their table, their usual. That recognition is an operational capability, not a campaign. It needs staff continuity, and it needs the customer profile to actually be visible to the person standing in front of them.<\/p>\n    <p><strong>The experience is consistent.<\/strong> Being someone's default requires being predictable in the best sense. A default that's occasionally disappointing stops being a default very quickly, because the whole value of a default is that you don't have to think about it.<\/p>\n    <p><strong>The space is worth claiming publicly.<\/strong> Customers are willing to associate themselves with it in front of other people. That's the point where the brand stops being a vendor and starts being part of how someone presents themselves.<\/p>\n    <p>This is identity retention, and it's the hardest kind for competitors to copy. A discount can be matched by anyone with a bigger budget by Friday. Being the place a group of friends has met for three years cannot be bought at any price.<\/p>\n  <\/div>\n\n  <div class=\"block-inset\">\n    <div class=\"callout reveal\">\n      <div class=\"callout-label\">Takeaway<\/div>\n      <h3>Build your experience to be worth claiming, not just worth visiting<\/h3>\n      <p>The test isn't whether customers are satisfied. Satisfaction is table stakes and it doesn't travel. The test is whether they'd bring someone they want to impress.<\/p>\n      <p><strong>What this means practically:<\/strong> invest in recognition infrastructure before you invest in another offer. If your front line can't tell a fifth-visit customer from a first-visit customer, no amount of messaging will make anyone feel like a regular.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">Episode three \u00b7 Artpiece<\/div><h2>The Experience Is the Loyalty Program<\/h2><\/div>\n  <\/div>\n\n  <div class=\"content-img-wrap reveal\">\n    <img decoding=\"async\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/art-piece_thumbnail.png\" alt=\"The Eber Show episode with Artpiece\">\n    <div class=\"content-img-caption\">The Eber Show: Artpiece on experience as the loyalty program<\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>In lifestyle and experience-led categories, the product is the loyalty mechanic. There isn't a separate retention layer bolted on afterwards.<\/p>\n    <p>Artpiece doesn't win on points. It wins because customers feel the brand reflects who they are. And social identity is incredibly sticky, far stickier than any accrual balance, because switching away from it carries a cost that has nothing to do with money.<\/p>\n    <p>This has a sharp implication for premium and lifestyle brands: a conventional discount program can actively work against you. A discount tells the customer the price was negotiable all along. If your positioning rests on the experience being worth what you charge, cutting the price to drive a return visit undermines the reason they came in the first place.<\/p>\n    <p>The alternative currency in this segment isn't money off. It's access. Early invitations. First looks. Being in the room before it's open to everyone. Membership that reads as recognition rather than as a rebate.<\/p>\n  <\/div>\n\n  <div class=\"block-inset\">\n    <div class=\"callout reveal\">\n      <div class=\"callout-label\">Takeaway<\/div>\n      <h3>Ask whether your experience is differentiated enough to be someone's identity marker<\/h3>\n      <p>Be honest about the answer. If your product is genuinely substitutable, identity-led retention isn't available to you yet, and the fix is the product, not the program.<\/p>\n      <p>If it isn't substitutable, stop discounting it. Spend the same margin on access, exclusivity and recognition instead. The customer keeps the value; your positioning keeps its integrity.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">Side by side<\/div><h2>Same Question, Three Different Answers<\/h2><\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>Laid out together, the pattern is easier to see. Each brand is pulling a different lever, and in each case the lever has nothing to do with price.<\/p>\n  <\/div>\n  <div class=\"table-wrap reveal\">\n    <table class=\"metrics-table\">\n      <thead><tr><th>Brand<\/th><th>Category<\/th><th>What actually drives the return visit<\/th><\/tr><\/thead>\n      <tbody>\n        <tr><td class=\"good\">Outback<\/td><td>Casual dining<\/td><td>The occasion. Being the brand you book when the meal matters.<\/td><\/tr>\n        <tr><td class=\"good\">Bimbo Concept<\/td><td>F&amp;B lifestyle<\/td><td>Belonging. Being a fixed coordinate in someone's social life.<\/td><\/tr>\n        <tr><td class=\"good\">Artpiece<\/td><td>Premium retail<\/td><td>Identity. Being a brand the customer is happy to be associated with.<\/td><\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">The common thread<\/div><h2>Loyalty Isn't a Program. It's Relationship Architecture.<\/h2><\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>Here's the shift that runs through all three conversations. The brands winning at retention have stopped thinking about loyalty as a program.<\/p>\n    <p>A program is a thing you launch. It has a start date, a mechanic, a budget line, and a report. It sits alongside the business.<\/p>\n    <p>Relationship architecture is a set of ongoing touchpoints that keep customers connected even between purchases, built around occasion, identity and belonging rather than discount depth. It isn't alongside the business. It's how the business behaves at every point where it meets a customer.<\/p>\n  <\/div>\n\n  <div class=\"tier-wrap reveal\">\n    <div class=\"tier-grid\">\n      <div class=\"tier-card\">\n        <div class=\"tier-label\">The old model<\/div>\n        <div class=\"tier-name\">Loyalty as a program<\/div>\n        <div class=\"tier-desc\">Points, tiers and vouchers running as a campaign layer on top of the business. Success is measured in sign-ups and redemptions. Every competitor can build the same thing, and a deeper discount beats yours.<\/div>\n        <div class=\"tier-stat\"><span class=\"tier-stat-num\" style=\"color:var(--ink-light)\">Copyable<\/span><span class=\"tier-stat-text\">Defensible for one quarter<\/span><\/div>\n      <\/div>\n      <div class=\"tier-card featured\">\n        <div class=\"tier-label\">What these three are doing<\/div>\n        <div class=\"tier-name\">Relationship architecture<\/div>\n        <div class=\"tier-desc\">Recognition, occasion awareness and access designed into the actual customer experience. Success is measured in return behaviour and active rate. Built on things a competitor can't simply outspend.<\/div>\n        <div class=\"tier-stat\"><span class=\"tier-stat-num\">Compounding<\/span><span class=\"tier-stat-text\">Harder to build, far harder to copy<\/span><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"prose\">\n    <p>The mechanics of a program are easy to buy. The architecture underneath is what takes work, and it's also the only part a competitor can't replicate by matching your offer.<\/p>\n    <p>In practice it runs as a loop rather than a campaign calendar.<\/p>\n  <\/div>\n\n  <div class=\"loop-wrap reveal\">\n    <div class=\"loop-diagram\">\n      <div class=\"loop-step\">Understand the<br>occasion<\/div>\n      <div class=\"loop-arrow\">\u2192<\/div>\n      <div class=\"loop-step\">Recognise the<br>customer<\/div>\n      <div class=\"loop-arrow\">\u2192<\/div>\n      <div class=\"loop-step\">Deliver something<br>worth claiming<\/div>\n      <div class=\"loop-arrow\">\u2192<\/div>\n      <div class=\"loop-step\">They return,<br>and bring others<\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"prose\">\n    <p>Each turn of that loop tells you more about the customer, which makes the next turn sharper. That's what compounding retention looks like, and it's the opposite of a promotion, which resets to zero the moment it ends.<\/p>\n  <\/div>\n\n  <div class=\"sh-wrap reveal\">\n    <div class=\"sh\"><div class=\"sh-tag\">Putting it to work<\/div><h2>How to Start Designing for This<\/h2><\/div>\n  <\/div>\n  <div class=\"prose\">\n    <p>You don't need to rebuild anything to begin. You need to know which of the three levers your category actually gives you, and then check whether your current setup can support it.<\/p>\n  <\/div>\n\n  <div class=\"roadmap reveal\">\n    <div class=\"roadmap-step\">\n      <div class=\"roadmap-num\">Step 1<\/div>\n      <h4>Find your lever<\/h4>\n      <p>Occasion, belonging or identity. Most brands have one that's natural to them and one that's a stretch. Be honest about which is which before you design anything.<\/p>\n    <\/div>\n    <div class=\"roadmap-step\">\n      <div class=\"roadmap-num\">Step 2<\/div>\n      <h4>Check you can see it<\/h4>\n      <p>Occasion data, visit history and member tier have to be visible to the front line at the moment of contact. If the data sits in a dashboard nobody opens, the lever doesn't exist.<\/p>\n    <\/div>\n    <div class=\"roadmap-step\">\n      <div class=\"roadmap-num\">Step 3<\/div>\n      <h4>Design between purchases<\/h4>\n      <p>The gap between visits is where retention is won or lost. One relevant touchpoint in that gap beats four mass sends around a promotion.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"prose\">\n    <p>Before you plan the next campaign, it's worth running your program past a few blunt questions.<\/p>\n  <\/div>\n\n  <div class=\"block-inset\">\n    <ul class=\"checklist reveal\">\n      <li>Does your program have anything to say to a customer who visits three times a year?<\/li>\n      <li>Can your front line tell a regular from a first-time customer without being told?<\/li>\n      <li>Would a customer mention your brand by name when suggesting where to meet?<\/li>\n      <li>If a competitor offered a deeper discount tomorrow, what would keep your customers with you?<\/li>\n      <li>Is there a single touchpoint between purchases that isn't asking for a transaction?<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"pullquote-wrap reveal\">\n    <div class=\"pullquote\">\n      <p>\"That's the shift. And it's available to any brand willing to design for it.\"<\/p>\n      <cite>The Eber Show \u00b7 Retention Playbook, July to August 2026<\/cite>\n    <\/div>\n  <\/div>\n\n  <div class=\"prose\">\n    <p>None of this requires a bigger budget than the brand you're competing with. Occasion awareness, recognition and access are design decisions, not spending decisions. That's what makes this available to a two-location operator as much as a national chain.<\/p>\n    <p>What it does require is treating retention as something you build into the experience rather than something you launch beside it. Three brands, three categories, and that was the one thing all of them agreed on.<\/p>\n  <\/div>\n\n  <p class=\"source-note\">This article draws on three episodes of <em>The Eber Show<\/em> recorded between July and August 2026, with Outback, Bimbo Concept and Artpiece. <a href=\"https:\/\/eber.co\/the-eber-show\/\">Watch all three episodes here \u2192<\/a><\/p>\n\n<\/div>\n\n<div class=\"footer-cta\">\n  <div class=\"footer-cta-inner\">\n    <div class=\"fc-tag\">Consumer Loyalty in APAC 2026<\/div>\n    <h2>See what's actually driving repeat business across the region<\/h2>\n    <p>Our 2026 report looks at how APAC consumers decide where to return, what they expect from membership, and where discount-led loyalty is losing ground to occasion, belonging and identity. Free to download.<\/p>\n    <a href=\"https:\/\/eber.co\/consumer-loyalty-report\" class=\"btn-watch\">Download the 2026 Report<\/a>\n  <\/div>\n<\/div>\n\n<script>\n  const obs = new IntersectionObserver(entries => {\n    entries.forEach(e => { if (e.isIntersecting) e.target.classList.add('visible'); });\n  }, { threshold: 0.08 });\n  document.querySelectorAll('.reveal').forEach(el => obs.observe(el));\n<\/script>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc5ea4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc5ea4b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d42408a\" data-id=\"d42408a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b42c9bd elementor-widget elementor-widget-heading\" data-id=\"b42c9bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Posts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98fa854 premium-blog-align-left elementor-widget elementor-widget-premium-addon-blog\" data-id=\"98fa854\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;premium_blog_columns_number&quot;:&quot;33.33%&quot;,&quot;premium_blog_grid&quot;:&quot;yes&quot;,&quot;premium_blog_layout&quot;:&quot;even&quot;,&quot;premium_blog_columns_number_tablet&quot;:&quot;50%&quot;,&quot;premium_blog_columns_number_mobile&quot;:&quot;100%&quot;}\" data-widget_type=\"premium-addon-blog.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\n\n\t\t\t\t<div class=\"premium-blog-wrap  premium-blog-even\" data-page=\"13837\">\n\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-post-outer-container\" data-total=\"51\">\n\t\t\t<div class=\"premium-blog-post-container premium-blog-skin-classic\">\n\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumb-effect-wrapper\">\n\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-container premium-blog-zoomin-effect\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update-600x400.png\" class=\"attachment-gb-block-post-grid-landscape size-gb-block-post-grid-landscape wp-image-14126\" alt=\"\" srcset=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update-600x400.png 600w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update-300x200.png 300w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update-1024x683.png 1024w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update-768x512.png 768w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/Why-Your-Loyalty-Portal-Pages-Take-So-Long-to-Update.png 1536w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-overlay\">\n\t\t\t\t\t\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/eber.co\/blogs\/loyalty-program-page-editor\/\" target=\"_self\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-content-wrapper \">\n\n\t\t\t\t\t<div class=\"premium-blog-inner-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"premium-blog-entry-title\">\n\t\t\t<a href=\"https:\/\/eber.co\/blogs\/loyalty-program-page-editor\/\" target=\"_self\">\n\t\t\t\tWhy Your Loyalty Portal Pages Take So Long to Update\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"premium-blog-entry-meta\">\n\t\t\t\t\t\t\t<div class=\"premium-blog-post-author premium-blog-meta-data\">\n\t\t\t\t\t<i class=\"fa fa-user fa-fw\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<a href=\"https:\/\/eber.co\/author\/jenny\/\" rel=\"author\">Jenny Choy<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"premium-blog-content-inner-wrapper\">\n\t\t<p class=\"premium-blog-post-content\">Why Your Loyalty Portal Pages Take So Long to Update (And How to Fix It) Product Update &nbsp;\u00b7&nbsp; Portal Pages Why Your \u2026<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<div class=\"premium-blog-post-outer-container\" data-total=\"51\">\n\t\t\t<div class=\"premium-blog-post-container premium-blog-skin-classic\">\n\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumb-effect-wrapper\">\n\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-container premium-blog-zoomin-effect\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image-600x400.png\" class=\"attachment-gb-block-post-grid-landscape size-gb-block-post-grid-landscape wp-image-13993\" alt=\"\" srcset=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image-600x400.png 600w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image-300x200.png 300w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image-1024x683.png 1024w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image-768x512.png 768w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-Bimbo-Concept-Artpiece-Taught-Us-About-Identity-Retention-blog-image.png 1536w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-overlay\">\n\t\t\t\t\t\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/eber.co\/blogs\/what-bimbo-concept-artpiece-taught-us-about-identity-retention\/\" target=\"_self\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-content-wrapper \">\n\n\t\t\t\t\t<div class=\"premium-blog-inner-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"premium-blog-entry-title\">\n\t\t\t<a href=\"https:\/\/eber.co\/blogs\/what-bimbo-concept-artpiece-taught-us-about-identity-retention\/\" target=\"_self\">\n\t\t\t\tWhat Bimbo Concept &#038; Artpiece Taught Us About Identity Retention\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"premium-blog-entry-meta\">\n\t\t\t\t\t\t\t<div class=\"premium-blog-post-author premium-blog-meta-data\">\n\t\t\t\t\t<i class=\"fa fa-user fa-fw\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<a href=\"https:\/\/eber.co\/author\/jenny\/\" rel=\"author\">Jenny Choy<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"premium-blog-content-inner-wrapper\">\n\t\t<p class=\"premium-blog-post-content\">Identity Retention: Why Your Best Customers Stop Comparing The Eber Show &nbsp;\u00b7&nbsp; Identity Retention Identity Retention: Why Your Best Customers Stop Comparing \u2026<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<div class=\"premium-blog-post-outer-container\" data-total=\"51\">\n\t\t\t<div class=\"premium-blog-post-container premium-blog-skin-classic\">\n\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumb-effect-wrapper\">\n\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-container premium-blog-zoomin-effect\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-600x400.png\" class=\"attachment-gb-block-post-grid-landscape size-gb-block-post-grid-landscape wp-image-13991\" alt=\"\" srcset=\"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-600x400.png 600w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-300x200.png 300w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-1024x683.png 1024w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-768x512.png 768w, https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2.png 1536w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-thumbnail-overlay\">\n\t\t\t\t\t\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/eber.co\/blogs\/what-3-operators-taught-us-about-loyalty-in-2026\/\" target=\"_self\"><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-blog-content-wrapper \">\n\n\t\t\t\t\t<div class=\"premium-blog-inner-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"premium-blog-entry-title\">\n\t\t\t<a href=\"https:\/\/eber.co\/blogs\/what-3-operators-taught-us-about-loyalty-in-2026\/\" target=\"_self\">\n\t\t\t\tWhat 3 Operators Taught Us About Loyalty in 2026\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"premium-blog-entry-meta\">\n\t\t\t\t\t\t\t<div class=\"premium-blog-post-author premium-blog-meta-data\">\n\t\t\t\t\t<i class=\"fa fa-user fa-fw\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<a href=\"https:\/\/eber.co\/author\/jenny\/\" rel=\"author\">Jenny Choy<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"premium-blog-content-inner-wrapper\">\n\t\t<p class=\"premium-blog-post-content\">&nbsp; &nbsp; The Eber Show \u00a0\u00b7\u00a0 Retention Playbook Three Categories, Three Conversations, One Retention Principle Between July and August we recorded three \u2026<\/p>\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; The Eber Show \u00a0\u00b7\u00a0 Retention Playbook Three Categories, Three Conversations, One Retention Principle Between July and August we recorded three episodes of The Eber Show, with Outback, Bimbo Concept and Artpiece. Casual dining, F&amp;B lifestyle and premium retail: three businesses with almost nothing in common operationally. The same idea surfaced in all three [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":13991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,48],"tags":[68],"class_list":["post-13837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-loyalty-fundamentals","category-industry-insights","tag-content-marketing"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_src":"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-600x400.png","featured_image_src_square":"https:\/\/eber.co\/wp-content\/uploads\/2026\/09\/What-3-Operators-Taught-Us-About-Loyalty-in-2026_2-600x600.png","author_info":{"display_name":"Jenny Choy","author_link":"https:\/\/eber.co\/author\/jenny\/"},"_links":{"self":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/posts\/13837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/comments?post=13837"}],"version-history":[{"count":6,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/posts\/13837\/revisions"}],"predecessor-version":[{"id":13844,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/posts\/13837\/revisions\/13844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/media\/13991"}],"wp:attachment":[{"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/media?parent=13837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/categories?post=13837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eber.co\/wp-json\/wp\/v2\/tags?post=13837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}